Responsible Gaming

Powerup Casino is committed to providing a safer and more enjoyable gambling environment. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Please take time to understand your gambling, set boundaries that suit your circumstances and seek support if gambling begins to affect your wellbeing.

Powerup Casino holds a licence issued by the Anjouan Gaming Authority under reference number ALSI-152406053-FI4. All transactions and player data are protected with SSL/TLS 1.2 encryption.

Gamble responsibly

Gambling can be enjoyable when it remains within your personal limits. Before you play, decide how much time and money you are comfortable spending. Only use money that you can afford to lose after essential costs such as housing, food, bills and other commitments have been covered. Never use borrowed money, money set aside for necessities or money intended for someone else.

There is no guaranteed way to win. Games are based on chance or other defined outcomes, and previous results do not determine future results. A win does not mean that another win is more likely, and a loss does not make a win due. Trying to recover losses by continuing to gamble can lead to greater losses and may make it harder to keep control.

Keep gambling separate from other parts of your life. Avoid playing when you are upset, stressed, tired, under the influence of alcohol or drugs, or trying to cope with personal problems. Do not gamble as a response to boredom or pressure from other people. Taking regular breaks can help you stay aware of how long you have been playing and how much you have spent.

Set a budget before you begin and stop when that budget is reached.
Set a time limit and use breaks to check whether you still want to continue.
Do not chase losses or increase your stakes to try to change an outcome.
Keep gambling funds separate from money needed for everyday expenses.
Avoid gambling when your judgement may be affected by alcohol, drugs, stress or strong emotions.
Do not treat gambling as employment, an investment or a reliable source of income.
Review your activity regularly and be honest about its effect on your finances and relationships.

You must meet the applicable minimum age requirements before using gambling services. Do not allow children or other unauthorised people to access your account, device or payment methods. Keep login details private and use available account security settings. If you believe another person has accessed your account, stop using it and contact the relevant support team through the available service channels.

Tools to help you stay in control

Powerup Casino may provide account tools that can help you manage your gambling. Depending on what is available in your account, these tools may include deposit limits, loss limits, wagering or spending controls, session reminders, time-outs and account closure or self-exclusion options. Read the information shown when selecting a tool, as settings may apply for a particular period and may not be changed immediately.

Set limits before you play

A limit is most useful when it is chosen before gambling begins. Consider setting daily, weekly or monthly limits that reflect your budget. A limit should be an amount you can comfortably lose, not an amount you hope to win. If you find yourself regularly reaching a limit, changing it to continue playing or feeling frustrated by it, treat this as a warning sign and consider taking a break or requesting a longer restriction.

Take a break or self-exclude

A time-out can provide space to reassess your gambling. Self-exclusion is a stronger restriction intended for people who want to stop gambling for a longer period. If you request self-exclusion, follow the instructions provided and do not try to open another account or use another person's account. Ask people close to you to support the decision and help you avoid gambling during the exclusion period.

If you think you may be losing control, do not wait for the situation to worsen. Consider applying a restriction straight away, closing your account where that option is available and speaking with a qualified support service. Account tools can help create a barrier, but they are not a substitute for professional advice or a personal plan to manage gambling.

Decide the amount of money and time you can afford before starting.
Apply the available limits or reminders to your account.
Stop playing when the limit or planned session ends.
Record your gambling expenditure so that it is not underestimated.
Review your behaviour and seek support if you are finding limits difficult to maintain.

Recognising when gambling may be a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, work, study, health or relationships. You do not need to wait for a crisis before asking for help. If gambling is causing concern, support is available.

Possible warning signs include spending more time or money gambling than planned, thinking about gambling throughout the day, hiding or minimising gambling, feeling restless when trying to stop, or returning to gamble soon after a loss. Other signs may include borrowing money, selling possessions, missing bills, using credit for gambling, neglecting responsibilities or experiencing conflict with family and friends.

You may also be at risk if gambling is being used to escape sadness, anxiety, loneliness or other difficult feelings. Feeling guilt, shame, regret or distress after gambling is another reason to pause and seek advice. A person can have periods of winning and still experience gambling harm. The important question is whether gambling remains within your control and whether it is having a negative effect on your life.

You gamble for longer or spend more than you intended.
You chase losses or believe a big win will solve financial problems.
You hide gambling activity, transactions or account information.
You borrow money, miss payments or use essential funds to gamble.
You feel anxious, irritable or unable to relax when you are not gambling.
You have arguments or difficulties at home, work or study because of gambling.
You have tried to cut down or stop but have not been able to do so.
You experience significant distress or thoughts of harming yourself.

If you are experiencing immediate danger, severe distress or thoughts of self-harm, contact emergency services or an urgent crisis service in your area. If someone else's gambling is affecting you, you can also seek help for yourself. You do not need to be the account holder or the person gambling to ask for support.

Getting help and making a plan

Speaking with a trusted person can be a useful first step. Choose someone who will listen without judgement, such as a family member, friend, doctor, counsellor or financial counsellor. Explain what is happening and ask for practical support. This might include helping you set boundaries, review household finances, remove access to gambling funds or attend an appointment.

Australian players can seek confidential information and counselling through recognised gambling support services, including Gambling Help Online and services available in their state or territory. These services can explain treatment options, provide guidance for affected family members and help you develop a plan to reduce or stop gambling. Financial counselling may also help with budgeting, debts and communication with creditors.

A simple plan for stopping or reducing gambling

Write down why you want to reduce or stop gambling and keep the reasons somewhere visible.
Choose a trusted person and tell them about your plan.
Use available limits, time-outs, account closure or self-exclusion tools.
Remove saved payment methods and reduce easy access to gambling funds where practical.
Avoid situations, websites and social settings that encourage you to gamble.
Plan another activity for times when you would normally play.
Track urges and note what helped you delay or avoid gambling.
Contact a qualified support service if the plan is difficult to maintain.

Powerup Casino supports informed decisions and responsible participation. Our gambling services should not be used by anyone who is under the applicable legal age or who has chosen to exclude themselves. If you have questions about safer gambling tools or need help applying an account restriction, use the support options available on the website. Please remember that asking for help is a responsible choice, not a failure.