Privacy Policy

This Privacy Policy explains how Powerup Casino collects, uses, stores and protects personal information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and how you can request access, correction or deletion of your information. This policy is written for players in Australia and should be read together with the website’s other terms and responsible gambling information.

Powerup Casino holds a licence issued by the Anjouan Gaming Authority under reference number ALSI-152406053-FI4. All transactions and player data are protected with SSL/TLS 1.2 encryption.

Information we may collect

Powerup Casino may collect information that is reasonably necessary to provide and administer online gambling services. The information collected depends on how you interact with the website, the services you use and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, username, account credentials, account preferences and information about your interactions with the service. We may also handle information needed to confirm your identity, eligibility and age. This helps us create and manage your account, provide services and apply relevant safety and compliance controls.

Verification and compliance information

To help prevent fraud, identity misuse, underage access, money laundering and other prohibited activity, we may request verification documents or additional information. These records may include documents used to confirm identity, age, address or payment ownership, together with information produced during checks. We only seek information that is relevant to the purpose of the check and may use suitable service providers to assist with verification.

Payment and transaction information

We may collect records about deposits, withdrawals, bets, games, bonuses where applicable, account balances, payment methods and other transactions. Payment information may be processed through payment providers. We may retain transaction references and related records even where full payment details are handled by a third party. This information is used to process transactions, investigate disputed activity, meet security requirements and maintain accurate account records.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, approximate location, login activity and information about how you use the service. This information can help us maintain website security, identify unusual activity, troubleshoot problems, improve performance and understand how the website is used.

Communications and support information

If you contact support, we may keep the details you provide and records of our communications. This can include questions, complaints, account issues, requests and information supplied to help verify your identity. We use these records to respond to you, resolve issues, monitor service quality and meet our operational and compliance responsibilities.

How we use personal information

Personal information is used for legitimate business, service, security and legal purposes. We aim to use information in a way that is relevant to the reason it was collected and proportionate to the circumstances. Common purposes include:

Creating, verifying, maintaining and closing player accounts.
Providing casino services, processing transactions and keeping account balances and activity records accurate.
Confirming identity, age, eligibility and payment ownership where checks are required.
Detecting and preventing fraud, account takeover, collusion, suspicious activity and other misuse of the website.
Protecting the security, availability and integrity of the website, systems and player accounts.
Responding to support requests, complaints, disputes and other communications.
Understanding website usage and improving features, content, navigation and service performance.
Sending service messages about accounts, transactions, security, changes to terms or other important operational matters.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Meeting legal, regulatory, accounting, tax, responsible gambling and other compliance obligations that apply to the service.

We may combine information collected from different parts of the service where this is necessary for account administration, security, verification, support or compliance. We may also use aggregated or de-identified information for reporting, analysis and service improvement. Information that has been de-identified so it cannot reasonably identify you may be used for broader operational purposes.

Sharing information

Personal information may be shared with carefully selected service providers that help operate the website. These providers may support payment processing, identity verification, fraud prevention, technology hosting, customer support, analytics, security, communications or other essential functions. They are expected to handle information only for relevant purposes and to apply suitable safeguards.

Information may also be disclosed where reasonably necessary to protect players, prevent unlawful or harmful activity, investigate suspected fraud, respond to legal processes, enforce website terms or meet a legal obligation. We do not sell personal information as a general business practice. If information is transferred or accessed outside Australia, appropriate arrangements may be used where required.

Cookies, security and storage

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions secure, support account functions, measure website performance and understand how visitors use the service. Some cookies are essential for the website to work properly, while others help with analytics, personalisation or communications. Depending on your browser and the available settings, you may be able to refuse, delete or restrict cookies. Players can manage cookies through their browser settings. Blocking some cookies may affect website functionality or prevent certain account features from working as intended.

Protecting information

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption where appropriate and staff or provider obligations relating to confidentiality. No online service can guarantee absolute security, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of record and the applicable requirements. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Account closure

Closing an account does not necessarily result in the immediate removal of every record. We may retain information needed to complete outstanding transactions, prevent repeated misuse, respond to disputes, demonstrate compliance or meet record-keeping requirements. We will continue to handle retained information in accordance with this policy and applicable privacy requirements.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information we hold about you and how it is being used. You may also request that inaccurate or incomplete information be corrected. In some circumstances, you may ask for your information to be deleted or for processing to be restricted. These requests may not always be available where information must be retained for legal, security, fraud prevention, dispute resolution or other valid reasons.

You may withdraw consent to marketing communications at any time. You can use an unsubscribe option included in a marketing message where available, adjust relevant account preferences or contact us directly. Withdrawing marketing consent will not usually affect essential service, transaction, security or account messages. It also will not undo processing that occurred before consent was withdrawn.

Making a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@powerup-casino.best. Please explain your request clearly and provide enough information for us to understand what you need. We may ask for reasonable details to confirm that the request relates to you and to protect account security. If a request cannot be completed in full, we will generally explain the reason, subject to any restrictions on what can be disclosed.

We aim to respond to privacy requests within a reasonable period. The time required may depend on the complexity of the request, the amount of information involved and whether further verification is needed. If your request concerns an account security issue, payment problem or responsible gambling matter, you may also be directed to the relevant support process so that the issue can be handled safely.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page periodically. If a change is significant, we may provide an additional notice where appropriate.