Powerup Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Powerup Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website or related services, you confirm that you understand and agree to these terms, together with any other rules or notices displayed on the website.

Powerup Casino holds a licence issued by the Anjouan Gaming Authority under reference number ALSI-152406053-FI4. All transactions and player data are protected with SSL/TLS 1.2 encryption.

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Powerup Casino in relation to your use of the website, account services, games and associated features. They apply to all visitors, registered players and other users of the services. Additional rules may apply to particular games, promotions, payment methods or features. Those additional rules will be made available where relevant and form part of these terms.

By accessing or using Powerup Casino, you agree to comply with these terms and all applicable Australian laws and regulations. If you do not agree, you must not use the website or open an account. We may update these terms from time to time. Changes may be published on the website, and your continued use after publication may be treated as acceptance of the updated terms. You should review this page regularly.

The website is intended for people who are legally permitted to participate in online gambling in their location. It is your responsibility to check whether access to, and use of, the services is lawful where you live. We may restrict or refuse access where required by law, regulation, operational considerations or responsible gambling requirements.

Eligibility and account requirements

You must meet the minimum legal age that applies to online gambling in your jurisdiction.
You must provide accurate, current and complete information when registering and whenever information changes.
You may be required to verify your identity, age, location or source of funds before using particular services or completing transactions.
You must maintain only one personal account unless we expressly agree otherwise.
You must not open an account on behalf of another person or allow another person to use your account.
You must keep your login details confidential and notify us promptly if you believe your account has been accessed without permission.

2. Account use, verification and security

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the relevant circumstances. Do not share your password, payment details or security information with anyone. Powerup Casino may apply security checks, account controls or temporary restrictions where activity appears unusual, inconsistent with your information or potentially connected with fraud, identity misuse or other unlawful conduct.

Verification information must be genuine and must belong to you. We may request documents or other information to meet legal, regulatory, anti-money laundering, responsible gambling or payment obligations. Until checks are completed, access to some services, deposits or withdrawals may be delayed, limited or suspended. Information provided for verification must be clear, valid and reasonably current.

You must not use the website for unlawful activity, money laundering, fraud, collusion, manipulation, impersonation or any other misuse. You must not interfere with the website, introduce harmful code, use automated systems without permission, exploit an error or attempt to bypass technical, geographical or account controls. You must also not permit another person to gamble through your account.

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, a legal or regulatory obligation applies, the account presents a security or integrity risk, or continued access could be harmful to you or others. Where permitted, we may explain the reason for an action. Any handling of remaining funds will be subject to applicable law and the circumstances of the account.

3. Deposits, withdrawals and gameplay

You may only use payment methods that are registered in your name or that you are authorised to use. Deposits must be made for genuine participation in the services and not for purposes connected with fraud, unlawful activity or third-party fund transfers. Payment providers may apply their own terms, fees, processing rules or verification requirements.

Available payment options, minimum and maximum transaction amounts, processing requirements and any applicable fees will be shown on the website or during the relevant transaction. We do not guarantee that every payment method will always be available. A transaction may be declined, reversed or held for review where required by a payment provider, security process or legal obligation.

Withdrawals may be subject to account verification, source-of-funds checks, minimum requirements and other reasonable controls. We may return funds using an appropriate method connected with the original deposit or another method permitted by our procedures. You should check all transaction details before confirming a payment. You remain responsible for any taxes, bank charges or other costs that apply to you.

Games are played according to the rules displayed for the relevant game. You are responsible for checking the stake, game selection and other details before confirming play. A game result recorded by the website’s systems will generally be treated as final, except where there is a clear technical error, system malfunction, prohibited activity or another reason to review the result.

If a technical error affects a game, transaction, balance or result, we may correct the error and take reasonable steps to restore the position that should have applied. We may cancel or void affected play where permitted. You must not knowingly take advantage of an error and must report suspected errors or irregularities promptly.

Promotions and promotional play

Any bonus, promotion or special offer is subject to the specific terms displayed with that offer. These may include eligibility conditions, participation steps, time limits, wagering requirements, game restrictions, withdrawal conditions or limits. If promotional terms conflict with these general terms, the specific promotional terms will apply to that promotion. We may withdraw or amend an offer where permitted, including where misuse or an obvious error is identified.

4. Responsible gambling, privacy and communications

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Never gamble when affected by alcohol, drugs, stress or financial pressure. If gambling is no longer enjoyable or feels difficult to control, stop using the service and seek support from an appropriate gambling help service in your state or territory.

Powerup Casino may provide tools and processes that help players manage their activity, such as deposit controls, time reminders, activity information, account breaks or self-exclusion. Availability and operation may depend on the service and applicable requirements. A responsible gambling request should be made before continuing to play if you believe you need a restriction. Account closure or self-exclusion may affect access to the account and should not be treated as a way to cancel legitimate obligations.

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. We may collect, use, store and disclose information for account administration, identity verification, payments, security, responsible gambling, customer support, legal compliance and service improvement. By using the website, you acknowledge that these activities may be necessary to provide and protect the services.

We may send service-related communications about your account, transactions, security, terms or responsible gambling. Marketing communications will be managed in accordance with applicable requirements and may include an available opt-out process. You are responsible for ensuring that the contact and account information you provide remains accurate.

5. Website access, liability and legal matters

We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. Access may be suspended for maintenance, updates, technical issues, security reasons, events outside reasonable control or legal requirements. Website content may change without notice, and some features may not be available on every device or in every location.

To the extent permitted by law, you use the website and services at your own risk. We are not responsible for loss caused by your failure to protect account details, inaccurate information, misuse of the services, interruption outside our reasonable control or your breach of these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian consumer or other applicable law.

You are responsible for equipment, internet access, software, mobile data and other requirements needed to use the website. You should use appropriate security protections and keep your device and software updated. We do not guarantee that the website will be free from every error, defect or security risk, although reasonable measures may be used to protect the services.

These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights and protections available to you under Australian law. If a provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent required, and the remaining provisions will continue. A failure to enforce a provision immediately does not waive the right to enforce it later.

For questions, complaints, account concerns or requests relating to these terms, use the customer support or contact process made available on the Powerup Casino website. Provide enough information to help identify the issue, while avoiding the submission of unnecessary sensitive information. We will review matters in accordance with applicable procedures and legal requirements.